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I can’t find my purchased document. What should I do?

Updated this week

No worries 😊
Your purchased document should appear in your Downloads within 10 minutes.

Can’t see it yet? Please check the following:

  • Make sure your payment was completed successfully

  • Give it a few more minutes to show up

Still no luck? We’re here to help!

Get in touch with us:

  • Use the chat pop-up in the bottom-right corner of the Stuvia website

  • Or email us at support@stuvia.com

Our support team will sort it out for you quickly.

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