Did you buy a document that isn’t quite what you expected? That’s frustrating. Fortunately, in many cases you can request a refund through our satisfaction guarantee.
You haven’t downloaded the document yet
Once you download a document as a PDF to your device, it can no longer be refunded. That makes sense, because you already have the document in your possession.Your purchase was made less than 14 days ago
We have a 14-day return policy. Unfortunately, we can’t issue refunds for older purchases.The document does not match the description
The seller must have left out essential information or delivered something different from what was promised. If the document description already clearly stated what was (or wasn’t) included, then it isn’t eligible for a refund. In other words: the document truly has to be different from what was promised.
Do you meet all the conditions?
Great. Go to stuvia.com/refund and request your refund. You’ll need to be logged in to access the form.
Not sure if you’re eligible? Contact our support team. They’ll be happy to check with you whether a refund is possible.