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How Do I Get a Refund?
How Do I Get a Refund?

Refund.

Updated over a month ago

Oh no! We’re sorry to hear the document or package didn’t meet your expectations. While Stuvia is a platform for students to share their own work, and we can’t review all 3 million documents individually, we’re here to help if something didn’t go as planned!

Can you get a refund?
You may qualify for a refund under our Satisfaction Guarantee if:

  1. Your purchase was made within the last 14 days. Refunds can’t be processed for older purchases.

  2. You haven’t downloaded the document. Once a document is downloaded, it’s no longer refundable.

  3. The seller didn’t already mention missing info. If the description clearly stated what’s not included, the purchase doesn’t qualify for a refund.

How to request a refund:

  1. Go to Stuvia.com/refund.

  2. Follow the steps outlined there.

  3. Make sure you’re logged into your Stuvia account to access the form.

Still have questions?
No problem—we’re here to help! Reach out to our support team if you’re unsure or need assistance.

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