Did you purchase a document that didn’t meet your expectations?
That’s frustrating. Luckily, in many cases you can request a refund through our satisfaction guarantee.
When can you request a refund?
You’re eligible if you meet all three conditions below:
You haven’t downloaded the document
Once a document is downloaded, a refund is no longer possible.
This is because you already have access to the file.Your purchase was made less than 14 days ago
We apply a 14-day refund period.
Older purchases are unfortunately not eligible.The document differs from the description
The content must clearly differ from what was promised.
Missing essential information or incorrect content qualifies.
If the description was clear, the document is not eligible for a refund.
Do you meet all conditions?
Great. Go to stuvia.com/refund to submit your refund request.
You’ll need to be logged in to access the form.
Not sure if you’re eligible?
No worries. Contact our support team.
We’re happy to review it with you.