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What Should I Do If I Keep Getting Errors When Uploading Documents to Stuvia?
What Should I Do If I Keep Getting Errors When Uploading Documents to Stuvia?
Updated over a month ago

If you’re running into trouble uploading your documents, don’t worry—we’ve got you covered!

1. Check the Basics:
Ensure you’ve completed all required fields:

  • Write a description for your document.

  • Add relevant tags.

Click “Save” before selecting “Upload Now” to upload your document.

2. Troubleshooting Steps:
If you still can’t upload, try the following:

  • Log out of your Stuvia account.

  • Switch to a different browser (Google Chrome works best).

  • Log back in at Stuvia.com and click “Sell” to try uploading again.

3. File Size and Format:

  • Ensure your document is under 60 MB—larger files can’t be uploaded. If needed, compress the file or split it into smaller parts.

  • Convert your document to PDF format, as this often resolves upload issues.

4. Need More Help?
If the issue persists, our support team is here for you! Contact us at support@stuvia.com or use the live chat in the bottom-right corner of your screen.

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