If you’re unable to log in and keep seeing notifications that your email or password is incorrect, here are a few possible reasons:
1. Incorrect Email Address or Password
If you created your account using the wrong email address, you can still log in with that email.
Once logged in, go to “Profile Settings” ⇾ “Edit Profile Settings” and update your email to the correct one.
2. Requested a New Password but Still Can’t Log In
If you’ve requested a new password and still can’t log in, your account may be disabled or deleted.
Contact our support team for assistance—they’ll help you reactivate your account if possible.
3. Account Disabled Due to Fraud
If none of the above apply, your account may have been permanently disabled due to fraudulent activity. Unfortunately, logging in to that account will no longer be possible.
Need Help?
Reach out to our support team:
Email: support@stuvia.com
Live Chat: Use the chat option in the bottom-right corner of the Stuvia website.
We’re here to help you get back on track!