At Stuvia, we value the integrity of buyers’ feedback, so we cannot delete reviews, whether positive or negative. Reviews reflect buyers’ genuine opinions and experiences with your documents.
How to Handle Negative Reviews:
Receiving a negative review can be challenging, but it’s also an opportunity to improve. Here’s what you can do:
Contact the Buyer:
Send a polite and constructive message via private chat.
Seek Feedback:
Ask if they encountered any issues or if there’s something you could improve in your document.
Offer Assistance:
Show your willingness to help resolve any problems they faced.
Engaging with the buyer demonstrates your commitment to quality and can turn negative feedback into a learning opportunity.
When Can Users Leave a Review?
Only users who have purchased a document can leave a review. This ensures that all feedback is based on real experiences.
We’re here to support you in maintaining high-quality documents and positive interactions. If you have further questions, feel free to reach out to us!