Responding to reviews—both positive and negative—is a great way to show buyers that you’re dedicated to providing quality materials and are actively engaged in the selling process.
Why respond to reviews?
Positive reviews: Acknowledge and thank buyers for their support.
Negative reviews: Use feedback as an opportunity to improve and address any issues. Showing professionalism and a willingness to help can turn a negative experience into a positive one.
How to respond to a review:
Click on your profile picture.
Go to Reviews.
Click the arrow to the right of the review.
Select “Respond to the review.”
By engaging with your reviews, you demonstrate involvement, professionalism, and a commitment to quality—qualities buyers value in a seller.