Once you’ve submitted the satisfaction form, you’ll receive a confirmation email.
This email includes the details of your request and the submission date.
Review of your request
Our team reviews your request within 3 business days.
You’ll be notified by email as soon as a decision is made.
Refund as Stuvia credit
Did you choose Stuvia credit?
The amount will be added to your account immediately after approval.
Quick and easy.
Refund to your bank account
Prefer a refund to your bank account?
This takes a bit longer.
After approval, we send the refund to our payment provider.
It can take up to 10 days for the money to appear in your account, depending on your bank.
Questions about your refund?
You can’t check the status of your request in your account.
Have questions or need help?
No worries. Contact our support team.
We’re happy to help.