Once you’ve completed the satisfaction form, you’ll receive a confirmation email from us. It will show the details of your request and when you submitted it.
Approval of your request
Our team will review your request within 3 business days. You’ll hear from us by email as soon as a decision has been made.
Refund in Stuvia credit
Choosing Stuvia credit? The amount will be added to your account immediately once your request is approved. Simple and fast.
Refund to your bank account
If you prefer the money back in your bank account, it takes a little longer. Once your refund is approved, we forward it to our payment provider. Depending on your bank, it can take up to 10 days before you see the money back in your account.
Questions about your refund?
You can’t check the status of your request in your account yourself. If you have any questions, please contact our support team.