Skip to main content
All CollectionsHow to buy
What Should I Do if I Can’t Find My Purchased Document in My Account?
What Should I Do if I Can’t Find My Purchased Document in My Account?
Updated over a month ago

Your purchased document should appear in your Downloads folder within 10 minutes of purchase.

If you can’t find it:

  1. Double-check that your payment was successful.

  2. Still no luck? Don’t worry—we’re here to help!

How to get in touch:

  • Use the pop-up in the bottom-right corner of the Stuvia website to chat with our support team.

  • Or, email us at support@stuvia.com for assistance.

We’ll make sure to sort it out for you quickly!

Did this answer your question?