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What Should I Do if I Can’t Find My Purchased Document in My Account?

Updated over 10 months ago

Your purchased document should appear in your Downloads folder within 10 minutes of purchase.

If you can’t find it:

  1. Double-check that your payment was successful.

  2. Still no luck? Don’t worry—we’re here to help!

How to get in touch:

  • Use the pop-up in the bottom-right corner of the Stuvia website to chat with our support team.

  • Or, email us at support@stuvia.com for assistance.

We’ll make sure to sort it out for you quickly!

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