No worries. There’s usually a simple explanation. Here are the most common reasons.
Possible reasons
Weekly withdrawal limit: You can submit one withdrawal request per week. Have you already requested a payout this week? Then you’ll be able to request another one the next week.
Not all balance is withdrawable: Only earnings from document sales can be withdrawn. Other credit, such as deposits and Stuvia bonuses can be used to buy documents, but cannot be paid out.
Still having trouble? We’re happy to help. Email us at support@stuvia.com or start a live chat via “ask your question now” in the bottom right corner. If you leave a message in live chat, don’t forget to include your email address so we can reply.