If you’re a non-EU user, your cash-outs will be processed through our payment provider, Tipalti. To withdraw your earnings, you’ll need to provide the necessary documents for verification.
Important: If you update your personal or payment details in the future, your account will require re-verification.
How Do I Upload My Documents?
Tipalti provides a supplier portal where you can easily upload your documents. If verification is needed, you’ll receive an invitation to create an account on the portal. Once registered, you can:
View the required documents.
Upload them directly.
Tipalti will review your documents and either accept them or request revisions.
What If My Documents Are Rejected?
Review Time: Tipalti typically reviews documents within 10 business days (often faster).
Rejection Process: If a document is rejected, you’ll get an email explaining the issue and how to fix it.
Resubmission: Once corrected, upload the revised documents for another review.
Need Help?
We’re here for you! If you have questions or need assistance, email us at support@stuvia.com.
Tips for Successful Document Uploads:
Make sure all corners of your document are visible.
Use a clear, high-quality photo if submitting an image.
For proof of address, ensure both your name and address are visible—a utility bill works great!
By following these steps, you’ll complete the process smoothly and gain access to your hard-earned cash-outs!