If you are a non-EU user, your cash-outs will be processed via our payment provider, Tipalti.
To withdraw your earnings, you will need to provide necessary documentation for verification. Please note, if you update your personal or payment information, your account will need re-verification in the future.
Where do I upload my documents?
Tipalti offers a supplier portal where you can upload your documents. If verification is needed, you’ll receive an invitation to create an account on this portal. Once registered, you’ll be able to see the required documents and upload them easily. Tipalti will then review the documents and either accept or request revisions.
What happens if my documents are rejected, and how long does it take?
Tipalti reviews documents within 10 business days, though it’s often faster. If a document is rejected, you’ll receive an email with details on the issue and instructions for resubmission. After you re-upload the corrected documents, they will be reviewed again.
Need assistance with this process?
Our support team is here to help! If you need assistance or have questions, please email us at support@stuvia.com.
Tips for Successful Document Uploads:
Ensure all corners of the document are visible.
If submitting a photo, make sure it is clear and high quality.
Proof of address must show both your name and address. A utility bill works well as proof.